Shipping Policy
Thank you for choosing BioVeda Health. We are committed to delivering your wellness products safely and efficiently. Please read our Shipping Policy carefully to understand our shipping process, timelines, and related terms.
1. Order Processing
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Processing times may vary during high-demand periods, promotional sales, or unforeseen operational delays.
Once your order is processed and shipped, you will receive shipping confirmation details via email or SMS, if applicable.
2. Shipping Coverage
BioVeda Health currently ships across most locations within India.
Shipping availability may vary depending on courier serviceability and delivery network coverage.
For international shipping inquiries, please contact our support team before placing an order.
3. Estimated Delivery Time
Estimated delivery timelines may vary based on your location:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: Delivery may take additional time depending on courier availability
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Public holidays
- Courier partner delays
- Natural disruptions or operational issues
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
BioVeda Health may offer:
- Free shipping on selected orders or promotions
- Discounted shipping during promotional campaigns
Shipping offers are subject to change without prior notice.
5. Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, or WhatsApp (if applicable).
Customers can use the provided tracking number to monitor delivery status through the courier partner’s website.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details at the time of order placement.
BioVeda Health shall not be responsible for delays, failed deliveries, or losses caused by:
- Incorrect address information
- Invalid phone numbers
- Incomplete shipping details
Additional shipping charges may apply for reshipment requests.
7. Delayed or Lost Shipments
While we strive to ensure timely delivery, BioVeda Health is not responsible for delays caused by third-party courier services or circumstances beyond our control.
If your shipment appears delayed or lost, please contact our support team, and we will assist in coordinating with the courier provider.
8. Damaged Packages
If you receive a damaged package:
- Do not accept visibly tampered parcels whenever possible
- Take clear photos of the package and product
- Contact our support team within 48 hours of delivery
Claims raised after the specified time may not qualify for replacement or support.
9. Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect information, the package may be returned to us.
Additional charges may apply for re-dispatching returned shipments.