Return Policy

Thank you for shopping with BioVeda Health. We value your trust and strive to provide high-quality wellness products and customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Due to the nature of health and wellness products, returns are accepted only under the following conditions:

The product received is damaged, defective, or incorrect
The item is unused, unopened, and in its original packaging
The return request is raised within 7 days of delivery

For hygiene and safety reasons, opened or used products cannot be returned unless they are damaged or defective upon arrival.

2. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used wellness products
Products with damaged or missing original packaging
Items returned after the return window
Products purchased during special clearance or promotional sales (unless damaged)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with:

Order Number
Product Images
Images of the packaging and shipping label
Brief description of the issue

After verification, we may offer:

Replacement product
Store credit
Refund (if applicable)

4. Refund Policy

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

In some cases, shipping charges and payment gateway fees may be non-refundable.

5. Cancellation Policy

Orders may be canceled before dispatch. Once the order has been shipped, cancellations may not be possible.

To request cancellation, contact our support team as soon as possible.

6. Return Process

To initiate a return request:

Contact our customer support team
Share your order details and issue
Wait for return approval and instructions
Ship the item back (if applicable)

Returns sent without prior approval may not be accepted.

7. Shipping Responsibility

Customers may be responsible for return shipping charges unless the product is defective or incorrect
BioVeda Health is not responsible for lost or damaged return shipments sent without tracking

We recommend using a reliable courier service with shipment tracking.